FAQ's
Quality Guarantee
All pieces are original designs, and completely handmade in our Marietta, GA studio. Materials used are genuine semi precious healing gemstones along with sterling silver, 14k gold filled findings. All earring parts are sterling silver or gold filled and will not irritate your ears. Your satisfaction is 100% guaranteed.
Handmade Production Time
Please note, all items are made by hand. Our production time is 7-10 business days before items ship.
We thank you for your patience as we joyfully craft your jewelry to perfection!
Shipping Methods / USA
Once your order has shipped, you will receive a confirmation email with tracking information.
- Free USPS Mail on all orders up to $249
- Free UPS Ground on all orders of $250 and above
- UPS Real Time Rates apply to expedited shipments
Shipping Methods / International
- USPS Standard Mail Real Time Rates (6-10 Days)
- UPS Real Time Rates apply to expedited shipments
Returns
We want you to love your Angelic Jewels! If for any reason you prefer a return, we are happy to accept a return for a 100% refund.
- Returns should be made within 30 days of receipt.
- We will accept an exchange on any items within 30 days of receipt.
- Custom items are not returnable.
- Shipping costs are not refundable.
- If items returned are damaged due to improper packaging, a fee for replacement parts will be deducted from the refund. Please see below for return packaging instructions.
Repairs
Don’t worry; we’ve got your back!
- If your piece has been made incorrectly or received with damage, absolutely we’ll fix it for ya for free.
- If it has been damaged by savage wear over time, we are still happy to repair it. We do however charge for any replacement parts. Upon receipt of jewelry to be repaired, we will call you with a quote.
- Call (770-943-3515) or email us (info@angelicjewelry.com) if you need a repair.
- We will repair your piece and ship it back to you within 7 – 10 days.
Packaging for Returns & Repairs:
Items to be returned must be in their original packaging, and packaged very carefully!
- Pack each piece with tissue paper within its original jewelry box, to ensure the jewelry doesn’t get damaged in shipping.
- Jewelry boxes inside of the shipping carton must be packed tightly with tissue paper.
- If anything rattles at all, it will get tangled and damaged.
- If items returned are damaged due to improper packaging, a fee for replacement parts will be deducted from the refund.
Repair / Return Address:
Angelic Jewelry
173 Cole St NE
Marietta GA 30060
770-943-3515
How to Care For Your Angelic Jewelry
Treat your Angelic jewelry with care, and it will last a lifetime. Here are some tips for wearing your favorite handmade pieces:
- Wait until all lotions and perfume are dry before putting on your jewelry.
- Cleaning your jewelry, use your silver polishing cloth.
- When you are not wearing your jewelry, place it in a cloth bag to stop the tarnishing process.